Services

Fluence has a nationwide service team, focused on ensuring that our products provide the best value to our customers. Most of our team members have 10+ years of experience and we pride ourselves in ensuring a strong relationship with our customers. In addition to the Fluence team, we will continue to have a good relationship with the Bell and Howell service team, to cover areas where Bell and Howell has better coverage. 

Our products last several decades, often being used every working day, and sometimes 24 X 7. Some segments have very critical operational periods such as monthly/ quarterly/ annual statements, or in the case of Vote by Mail, election processing periods. In addition, some of our customers have their own in-house technicians, some rely on us to provide resident technicians while others follow a hybrid approach. 

With these variations between different sites, the approach we have found to be most effective is to discuss your service needs and work out a plan that helps meet your performance goals in the most cost-effective manner.   

The different types of services that we offer include the following:

  • Preventative maintenance services: Periodic planned visits to ensure that the equipment is running well, and software updates are applied.
  • On-call support: Coverage is provided with flexible response times, for up to 24 x7 coverage, typically combined with a preventative maintenance package.
  • Time and Material (T&M) services: No contract, customer calls in for service as needed
  • Professional services: Consulting or training services provided remotely or onsite, based on your needs, to accomplish a broad variety of goals, from operator training to data analysis to technical training, to implementation support for new USPS® rules.
  • Product refurbishing / upgrades: In many cases, older equipment can be refurbished cost effectively to get back to peak performance. Obsolete components modules can be upgraded as well to leverage technology improvements/ vendor supported parts.